Skip to content
NBH Premier Bariloche
Book now
Home

Terms & Conditions

Last updated: July 26, 2026

This is an English courtesy translation. The Spanish-language version is the one that is legally binding; in case of any discrepancy, the Spanish version prevails.

These Terms & Conditions govern the use of the website of NBH Premier Hotel Bariloche (hereinafter, "the Site") and the booking of accommodation through it. By browsing the Site and making a booking, you accept these terms and the cancellation policy set out below. The Site is operated by NBH Premier Hotel Bariloche, with registered address at Rolando 263, San Carlos de Bariloche, Río Negro (8400), Argentina.

1. Purpose of the Site

The Site's purpose is to present the hotel, its rooms and services, and to allow direct accommodation booking. The booking is made directly with the hotel; no intermediaries or agencies are involved.

2. Booking and payment

To book, you fill in your details and confirm the stay on the Site. Payment is made online, by credit or debit card, or with your Mercado Pago account. The charge is processed securely by Mercado Pago; the hotel does not have access to your full card details.

The booking is finalized once the payment is approved. You will receive a confirmation by email with the details of your stay. If a payment is left under review, the booking is confirmed once the payment clears.

Outstanding balance: any balance still due at check-in must be paid at reception on arrival at the hotel, without exception.

3. Prices, VAT and invoicing

Prices are displayed in Argentine pesos (ARS) and include VAT (21%), constituting the final amount payable by guests resident in Argentina.

Non-resident foreign tourists are exempt from VAT under Decree 1043/2016: by indicating this at checkout, the tax is deducted from the total. This exemption is provisional and is subject to verification of non-resident status and of the foreign means of payment at check-in; where it does not apply, the establishment will charge the VAT. Under applicable law, non-resident guests may pay for their stay in US dollars.

If breakfast is not included in your booking type, it may be arranged at reception for an additional cost. The rates and availability shown on the room pages are indicative and may vary according to dates, occupancy and season. The definitive amount is the one shown at the payment step, before you confirm, for the dates and room chosen.

4. Cancellation, changes and refunds policy

Please read this policy carefully, as it is not usual for us to be able to make exceptions. Our team is instructed to apply it.

Non-refundable rate. The full price of the booking is charged on confirmation and is non-refundable. In the event of a forced cancellation, the amount paid may be held as credit toward future bookings, subject to the hotel's assessment.

No-show and early departure. A no-show or an early departure does not give rise to a refund for the nights not used.

To arrange a cancellation or change, write to us at recepcion@nbhpremier.com or call us at +54 294 442-3681, quoting your booking code. Where a refund applies, it will be made by the same means of payment used, within the timeframes set by the payment entities. This policy applies without prejudice to the rights granted to the consumer by Consumer Protection Law No. 24,240.

5. Force-majeure cancellations

If a force-majeure event —for example, a volcanic eruption, road closures, pandemics, strikes, extreme weather events or other unforeseen situations— prevents the guest's arrival or stay, we will seek to reschedule the booking rather than issue a refund. Refunds in these cases are subject to the cancellation policy in force and are assessed case by case.

6. Check-in and check-out

  • Check-in from 2:00 pm. If you arrive earlier and the room is available, you may access it via early check-in for an additional cost to be confirmed with reception; if it is not available, we will ask you to wait in the common areas.
  • Check-out until 10:00 am. Late check-out is subject to availability and may involve an additional cost.
  • On arrival, a credit card will be requested as a guarantee. If you do not have one, a security deposit of ARS 50,000 will be required, refundable at the end of the stay if no damage or pending charges are recorded.

7. Children policy

  • Children under 3 years old stay free of charge, provided they share a bed with their parents. A cot may be requested free of charge, arranged before check-in and subject to availability.
  • Children 4 years and older must occupy their own bed and pay the corresponding rate.

8. Smoking policy

Smoking is prohibited throughout the hotel's premises, including rooms, common areas and hallways. At check-in, the guest signs a document accepting a penalty charge in the event of breaching this rule.

9. General information

  • The hotel does not have its own parking.
  • Free Wi-Fi available throughout the establishment.
  • All rooms have a safe. The hotel is not liable for the loss of valuables, whether inside or outside the safe; we recommend keeping your belongings secure.

10. Liability and disclaimer

We strive to keep the information on the Site accurate and up to date, but we do not guarantee that it is free from errors or omissions. The hotel will not be liable for losses, damages or personal injury caused by events beyond its reasonable control, including:

  • personal accidents inside or outside the establishment;
  • loss of personal belongings;
  • power, water or public-utility outages outside its administration;
  • extreme weather events or natural disasters;
  • government restrictions or social unrest;
  • delays or cancellations of transport services.

To the extent permitted by law, nothing in these terms limits the rights granted to the consumer by Consumer Protection Law No. 24,240.

11. Use of the Site

You undertake to use the Site in good faith and in accordance with the law, and to provide truthful information when booking. It is not permitted to interfere with its operation, nor to use its content for unlawful or unauthorized purposes.

12. Intellectual property

The texts, images, logos and other content of the Site are the property of NBH Premier Hotel Bariloche or are used with authorization, and are protected by intellectual-property law. You may not reproduce or use them without prior authorization.

13. Third-party services

The Site integrates with third-party services to operate, in particular Mercado Pago (payment processing) and Cloudbeds (booking management). Those services are governed by their own terms and policies, over which we have no control.

14. Consumer protection

As a consumer, you enjoy the rights provided for by Law No. 24,240. Should you encounter any issue with your booking, you may contact us through the means indicated in these terms to seek a solution.

15. Protection of personal data

The processing of your personal data is governed by our Privacy Policy.

16. Governing law and jurisdiction

These terms are governed by the laws of the Argentine Republic. In the event of any dispute, the parties submit to los Tribunales Ordinarios de la ciudad de San Carlos de Bariloche, Provincia de Río Negro, República Argentina, without prejudice to the rights granted to the consumer by consumer-protection law.

17. Contact

For questions about these terms, write to us at recepcion@nbhpremier.com or call us at +54 294 442-3681.